Refund policy

Returns & Refunds

Last updated: October 29, 2026

We want you to be happy with your Yadovito piece. This policy applies together with any mandatory consumer rights available to you under the laws of your country.

Returns and right of withdrawal

For non-personalized items, you may request a return within 14 days after receiving your order. To start a return, contact us at yadovito1@gmail.com before sending anything back.

After notifying us of your withdrawal, please send the item back without undue delay and, where applicable law requires, no later than 14 days after your notice.

Unless we agree otherwise or applicable law requires otherwise, the customer is responsible for the direct cost of return shipping.

Returned items should be in their original condition and should only have been handled as reasonably necessary to inspect them. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the item.

Personalized and custom-made items

Items made to your specifications or clearly personalized are generally not eligible for cancellation or return for change of mind where applicable law provides such an exception.

This includes customer-requested modifications such as a custom size, custom finish, custom color combination, altered mushroom details, or other individual specifications.

This exclusion does not limit your rights if an item is defective, damaged, not as described, or otherwise covered by mandatory consumer protection law.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at yadovito1@gmail.com with your order number and clear photos where helpful.

We will work with you on an appropriate remedy, which may include repair, replacement, price reduction, or refund as required by applicable law.

Refunds

Once a valid return is received and inspected, we will process the refund to the original payment method. Bank or payment-provider processing times may vary.

Where required by law, eligible original standard delivery charges will also be reimbursed.

Additional costs resulting from a customer choosing a more expensive delivery method than the standard option are not refundable unless required by law.

Non-returnable situations

We cannot accept returns of personalized or custom-made items for change of mind where the legal personalization exception applies, or items that have been altered or damaged after delivery by the customer.

Mandatory statutory rights always remain unaffected.

Contact

For any return or cancellation question, contact us at:

yadovito1@gmail.com